Chong Chow Saetern
Jun 15, 1914 - May 8, 2012
Jun 15, 1914 - May 8, 2012
“Jessica [Harston, Mortuary Manager] provided fantastic service from day one, she did everything we asked and more. VERY professional and her staff went above and beyond.”
– Tuan Minh Nguyen
"Our Mom pre-purchased her services, so when we came in the day after her passing, Bob [Russo, Funeral Director] was there with the paperwork from ten years ago. Bob Russo--wonderfully tuned in to the clients' needs."
– Susan J. Olsson
"Guillermo Martinez was very responsive, accommodating and attentive."
– Sue Ellen D. A.
"Doug Rees [Family Service Counselor] helped guide us through the pre-need process. We had many meetings with him to decide on cemetery grave location, casket choice, etc. He was always very patient and considerate of our desires. I am very thankful that we had our discussions well before my wife passed."
– Terry Eyrich
"Overall, I was very, very pleased with the comfort, kindness, direction, and patience extended to me and my sons during this difficult period in our lives. After each meeting with your staff, I/we would feel a bit more confident with what needed to be next done.
The entire process culminated with a very memorable memorial service."
– Jim Iwamiya
"Christina Smith [Family Service Counselor] and Ariana Madruga [Funeral Arranger], both were empathetic and moved quickly and appropriately to take care of our needs.
We felt that the team actually cared about us and our well-being."
– Melvin Douglas Windley Jr.
"Jessica (Harston) was fantastic, timely, quick response to questions, very thoughtful."
– Jaimo A.
"Everything was perfect. We were not ready for this but all the staff explained everything step by step well. Everyone was so friendly, we felt welcomed. Everything was so beautiful, we appreciate everything East Lawn did for us."
– Ma Del Rosario Diaz-Baez
"From the time they came to our home to the last visit we had at the home, it was so welcoming. Understanding – compassion – patience – ready to alleviate the suffering (Mike Gillispie, Funeral Arranger)"
– Sylvia Drennan
"My brother had everything pre-arranged, but it's difficult dealing with the details long distance. You all made it comfortable and easy. (Dione Longoria, Arranger)"
– Patricia H-P
"Jessica [Thrash, Funeral Director] represented this establishment with expertise in the highest quality overall. I could not have asked for better service at this difficult time. I tear up when I think how she navigated some difficult moments with my family."
– Lisa Sandoval
"I felt comfortable with the whole process. They were quick and efficient without being cold or indifferent. The staff was very accommodating. [Crystal Langer, Funeral Director]"
– Keith Dughi